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Heady · Account & Privacy

Request Account Deletion

You can request permanent deletion of your Heady account and the personal data associated with it, even if you no longer have the Heady app installed.

Submit your deletion request

Send an email to Service@Heady.chat from the email address linked to your Heady account, if possible.

Email Account Deletion Request

If the button does not open your mail app, email Service@Heady.chat directly with the subject “Heady Account Deletion Request”. You do not need to reinstall the app.

How to request deletion

  1. Send your request using the email button above, or write directly to our support email.
  2. Include your registered email address or Heady account ID so we can locate the account. Do not include passwords or payment details.
  3. Our support team may request additional information to verify that you own the account before processing the deletion.
  4. After verification, we will process your request and notify you through the support channel.

We respond to privacy-related requests within 15 business days after receiving your feedback and verifying your identity, subject to exceptional circumstances as explained in our Privacy Policy.

What happens when your account is deleted?

  • Your Heady account will be permanently canceled and can no longer be used to sign in.
  • Personal information and data associated with your account, including account information and associated content and records, will be deleted or anonymized, except where retention is required by applicable law or regulatory obligations.
  • Unused benefits and entitlements associated with the account will be cleared. Account cancellation cannot be reversed.

Data retention

Some information may need to be retained where required by applicable laws or regulatory authorities. Otherwise, account-associated personal information will be deleted or anonymized in accordance with our Privacy Policy. Retention periods depend on the applicable legal requirements.

Subscriptions

If you have an active subscription through Google Play or another app store, cancel the subscription directly through that store. Requesting account deletion does not by itself cancel a subscription managed by a third-party store.

Need help?

Contact Service@Heady.chat. Read our Privacy Policy and User Agreement for more information.